Customer support that scales with you
Set up in 5 minutes. Resolve most support conversations with AI before a human even sees them. Email, WhatsApp, live chat, and 5 more channels in one inbox.
Free plan available. No credit card required.
DeskwootConversations
Hi, I'm having trouble resetting my password. I've tried the forgot password link but...
Can you check the status of my order #4829? It's been 5 days and I haven't received...
The pricing page shows different amounts than what I was quoted by your sales team...
Thanks for the quick response! One more question - can I add more team members to...
We're interested in upgrading to the Business plan. Could you walk us through the...
The API integration keeps returning a 403 error when I try to authenticate with...
Seamless Integrations
Eight platforms,
one place to respond
Website chat, email, WhatsApp, Telegram, X, LINE, SMS, and API all arrive in a single dashboard. Your team stops switching tabs and starts resolving faster.
A chat widget that looks like yours
Pick your brand colors, set the position, add a greeting, and embed it with one line of code. Visitors start chatting without leaving your site.
Hi, can you check the status of my order #4829?
Sure! Your order shipped yesterday. Here's your tracking link:
Awesome, thank you so much!
Happy to help! You'll get it by Friday. Rate your experience?
Engage with your customers on WhatsApp
Send proactive messages, share updates, and build personal connections effortlessly. Manage all WhatsApp conversations right from your Deskwoot dashboard.
- Send template messages & quick replies
- Share media, documents, and links
- Auto-assign to available agents
- CSAT surveys directly in chat
Developer API & webhooks
Integrate with anything using our REST API with bearer token authentication, or get real-time event notifications via HMAC-signed webhooks. Build the exact workflows your team needs.
- API tokens with key management dashboard
- HMAC-SHA256 signed webhook payloads
- Subscribe to specific event types
- Slack notifications built in
Why teams switch to Deskwoot
Email, WhatsApp, Telegram, X, LINE, SMS, API, and live chat - all in one inbox.
From AI chatbots and live translation to integrations and automation - everything your team needs out of the box.
Webhooks with HMAC signing, full REST APIs, and Slack integration. Build exactly what your workflow needs.
Your AI Bot resolves conversations before agents wake up
Trained on your help center, website, and documents in minutes. No engineering needed. Built-in prompt injection protection and anti-hallucination guardrails are included out of the box, not a custom implementation you have to build. When a customer needs a human, the bot detects it automatically and connects them with your team.
How it works
Deskwoot Notify
New handoff request from Lisa: "I'd like to discuss the migration timeline with someone from your team."
Open conversation
Your AI copilot that knows every customer. Included in every plan.
Deskwoot's AI assistant reads the full conversation history, understands the customer's context, and suggests perfect replies in seconds. It's like having a senior support agent on every ticket.
Smart Reply Suggestions
One click to generate context-aware replies based on conversation history and customer data.
Draft Improvement
Write a rough reply and let AI polish it into a professional, empathetic response.
Conversation Summaries
Instantly catch up on long threads with AI-generated summaries of key issues and actions.
Full Customer Context
AI sees the customer profile, past conversations, labels, and custom attributes to personalize every response.
AI-Powered Live Chat Bot
Connect your own OpenAI or Anthropic API key to power an intelligent AI chatbot for your live chat. The bot handles customer inquiries, and seamlessly hands off to your support agents when needed.
"I've been waiting 3 days for my refund. Order #4829. This is really frustrating."
Hi Raj, I completely understand your frustration and I sincerely apologize for the delay. I've looked into order #4829 and can confirm your refund of $89.99 was processed yesterday. It typically takes 3-5 business days to appear in your account. You should see it by Friday at the latest. Would you like me to send you the refund confirmation email?
AI that costs 10x less
Most platforms charge $0.10–$2.00 per AI conversation and $29–50 per agent per month for AI copilot. Deskwoot includes AI copilot in every plan and charges as little as $0.01 per AI conversation.
Features
Everything included. No marketplace plugins, no per-feature pricing.
AI bots, automation, analytics, and a self-service help center ship out of the box. No extra billing, no add-ons to unlock.
AI-Powered Support
AI chatbots with your own API key, no-code flow builder, and a training hub that learns from your website, help center, and documents.
Multi-Channel Inbox
Email, live chat, WhatsApp, Telegram, X, LINE, SMS, API - eight channels, one dashboard.
Live Translation
Automatically translate incoming and outgoing messages in real-time. Support customers in 29+ languages without hiring multilingual agents.
Integrations Ecosystem
Connect Shopify, Stripe, Zapier, WooCommerce, and WordPress. View orders, process refunds, and check shipping status directly from the conversation.
Smart Automation
Automation rules, chat triggers, proactive messages, and SLA policies. Let the system handle the repetitive stuff.
Privacy & Security
Prompt injection protection for AI bots, cookieless chat mode for EU compliance, email spam filters, custom roles with granular permissions, and two-factor authentication.
Deliver smooth self-service experiences with our Help Center
Help customers find answers fast with a flexible, easy-to-use knowledge base. Customize it to match your brand and give them a smooth 24/7 self-service experience.
Personalize content for every customer segment
Write personalized content to each segment of your customers. Whether you manage multiple brands, our portals create dedicated portals for each.
Improve content discovery with AI-powered search
Easily find content with our AI-powered search, built for natural, conversational queries. Deliver quick, relevant answers for a delightful customer experience.
How can we help you?
Set response & resolution targets with automatic violation alerts
Rules that auto-assign, label, and reply based on conversation events
Smart reply suggestions and conversation summaries powered by AI
Agent, team, CSAT, and conversation reports with CSV export